CIEH Accredited Level 2 Course
CIEH Level 2 Award in Conflict Resolution and Personal Safety Enables employees to protect themselves in the face of confrontational behaviour
Overview
Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to
businesses can be very high indeed.
The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effectiveness.
Course Outline
The qualification covers the following topics:
Qualification Information
Designed for:
All employees
Course duration: 6 hours Assessment method: Multiple choice examination QCA Accredited: Yes Level: New Level 2
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